Shipping policy
Shipping Policy
At Éle, we aim to process and ship your order as quickly and carefully as possible.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
During new collection launches or high order volume periods, processing times may be slightly delayed, but we will always keep you updated.
Shipping Rates & Delivery Times (U.S. Orders)
We currently ship within the United States only.
Standard Shipping
- Rate: $5.99
- Delivery Time: 3–5 business days after shipment
- Carrier: USPS Ground Advantage or similar service
Express Shipping
- Rate: $11.99
- Delivery Time: 1–2 business days after shipment
- Carrier: USPS Priority Mail or comparable expedited service
Free Shipping
- Orders of $60 or more qualify for free standard shipping
- Free shipping is automatically applied at checkout
Order Tracking
Once your order ships, you will receive an email with tracking details. Please allow up to 24–48 hours for tracking information to update.
Incorrect Address
Please ensure your shipping address is correct at checkout. Éle is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error, please contact us immediately at [your email] so we can try to update it before the order ships.
Lost or Delayed Packages
Once an order has been shipped, Éle is not responsible for delays caused by the carrier, weather, or postal service disruptions.
If your package appears lost or significantly delayed, please contact us and we will assist you in filing a claim with the carrier.
Shipping Questions
If you have any questions about your order or shipping, please contact us at:
[your email]
We’re happy to help 💌